Return and Refund Policy

All Sales Are Final

All sales from Smooth Performance Offroad are final. We do not accept returns or exchanges for correctly supplied products, including products that have been installed, mounted, driven on, used, altered, damaged after delivery, or removed from their original packaging.

Fitment Responsibility

Customers are responsible for confirming all fitment details before ordering, including vehicle year, make, model, trim, drivetrain, suspension modifications, wheel diameter and width, bolt pattern, offset, backspacing, center bore, load rating, tire size, brake clearance, fender clearance, and required trimming or modifications. Product photos, fitment tools, recommendations, and compatibility information are guidance only because vehicle modifications, manufacturing tolerances, aftermarket parts, and prior repairs may affect fitment. Customers who are unsure must call (224) 770-7681 before ordering. Ordering the wrong size, finish, bolt pattern, offset, tire specification, or configuration does not qualify for a return, exchange, or refund.

Damaged, Defective, or Incorrect Items

If an order arrives damaged, appears to have a manufacturing defect, or contains an item different from what was ordered, the customer must contact Smooth Performance Offroad within 48 hours of delivery and before installing, mounting, using, or altering it. Claims must include the order number, a description of the issue, product photos, all packaging photos, and shipping-label photos.

The customer must keep the product and original packaging during review. After an approved claim, Smooth Performance Offroad may arrange a replacement, store credit, or refund depending on the circumstances and manufacturer or carrier requirements. This exception excludes installation damage, misuse, road hazards, accidents, improper maintenance, incorrect fitment, and normal wear.

Order Changes and Cancellations

Orders begin processing after placement. Special-order, custom-built, mounted-and-balanced, clearance, and personalized products cannot be canceled after processing or production begins. Customers must contact the business immediately; approval is not guaranteed.

Refund Timing

Approved refunds go to the original payment method after claim completion and any inspection or carrier review. Bank processing may delay the credit.

Manufacturer Warranties

Manufacturer warranty eligibility and remedies are controlled by the manufacturer's terms. Smooth Performance Offroad may assist, but approval is not guaranteed.

Contact

Smooth Performance Offroad
1005 Front St
McHenry, IL 60050
(224) 770-7681