Return and Refund Policy

RETURN/EXCHANGE POLICY

If for any reason you are not completely satisfied with the unused product(s) you ordered you may return the items for an exchange or refund within 14 days of delivery with the exception of any product that has been discontinued, or is a special ordered product such as a mounted & balanced wheel and tire package, Forged wheels or custom painted wheels, these items are non-returnable. FIT CHECK WHEELS ON VEHICLE PRIOR TO MOUNTING TIRES ON WHEELS, YOU MOUNT THEM, YOU OWN THEM.There is a minimum 20% restocking fee on all returned items as well as shipping costs Smooth Performance Offroad incurred to ship to you. Please contact us prior to returning any items (224) 770-7681. All shipping charges incurred on an exchange or return will be the responsibility of the buyer. All products must be in new condition, and in original packaging for an exchange or return to take place. We recommend that you buy insurance to cover the full amount of the products being returned. If a product is returned in any condition except new then an exchange or refund will not be issued and the items will be returned at the buyer's expense. If an error is made on the shipment please contact our office immediately and we will work with you to resolve the situation. We will not expedite any products due to improper manufacture packaging or if product(s) are damaged during shipping. (224) 770-7681

Print & Complete Return Form

Click HERE for RETURN FORM

CANCELLATIONS

1) Any order cancelled after it has been placed will incur a minimum $100.00 order cancellation fee, this does not apply to wheel & tire packages. See below for wheel & tire package cancellations.

2) Any customer who requests to cancel an order after it has been placed, prepared for shipping, or shipped will be charged a minimum of $100 up to 20% of the order total for processing, handling, / restocking fees. (See Returns/Exchanges) This does not apply to any specially ordered / custom-built products, such as Forged wheels or custom-painted wheels. These orders are non- cancellable and non-returnable.

**You acknowledge that if you order a custom built product consisting of wheels and tires (Mounted & Balanced) from Smooth Performance Offroad, the order is non-cancellable once you make payment. By making payment in any form to Smooth Performance Offroad you accept these conditions. In short: wheel and tire package orders where you select the option to have us mount & balance cannot be cancelled.

Q: Why am I charged a cancellation fee?

A: When you place a order with us via phone call, our website, or in person we are paying employees to process these orders, data entry, & time to issue refunds. Many products have to be ordered in which we incur shipping charges & if the product is returned back to the vendor we have restocking fees from the manufacturers. These fees add up very quickly.

Q: What if I need to cancel because I wrecked my vehicle, or I traded in my vehicle, or someone stole my vehicle, or my spouse / partner found out, or I lost my job.

A: Our policy still applies.

CHANGING AN ORDER

Any order that has been changed due to the customer's request will be charged a minimum $100.00 order change fee. This does not apply to Special Ordered products such a Forged wheels and custom painted wheels. These orders are unchangeable and non-cancellable.

Q: Why am I being charged to change my order?

A: We incur charges on almost every product brought in to our facility. If an order is changed we have now paid fees on the original product and potentially the new product to complete the shipment. We also have to pay our employees to take care of the additional paperwork and handling of the product.

WHEEL RETURNS & EXCHANGES

Only wheels that have not been mounted with tires, are in their original boxes, and were purchased in the last 14 days may be returned. There will be a 20% restocking fee charged on all returns and exchanges. There will be no exceptions to the restocking fee. The installer MUST test fit each wheel on the vehicle before mounting tires to verify fitment. Once a tire is mounted on a wheel, it is NON RETURNABLE. Our return form MUST be accompanied with ALL returns and exchanges before credit is given. Return shipping is the responsibility of the customer. Purchase insurance on the return shipping!

Q: Why is there a resocking fee?

A: We pay the costs to ship the order to you, we pay employees to process & prepare the order.

Print & Complete Return Form

Click HERE for RETURN FORM

TIRE RETURNS & EXCHANGES

Only tires that have NOT been run on the vehicle and were purchased in the last 14 days may be returned. Tires MUST have the manufacture sticker intact. There will be a 20% restocking fee charged on all returns and exchanges. There will be no exceptions to the restocking fee. Our return form MUST be accompanied with ALL returns and exchanges before credit is given. Return shipping is the responsibility of the customer. We do not arrange to pick up any returns.

Q: Why is there a restocking fee?

A: We pay the costs to ship the order to you, we pay employees to process & prepare the order.

Print & Complete Return Form

Click HERE for RETURN FORM

TIRE & WHEEL FITMENT

Smooth Performance Offroad is not responsible for any Wheel or Tire Width or Height regulations in your state or any Federal law. You are responsible for checking any Local or Federal laws before purchasing. By purchasing anything from Smooth Performance Offroad you assume all liability of installing products that will violate your Local or Federal laws pertaining to vehicle height, width, bumper height or headlight height. Some vehicle applications may require additional modifications to allow for proper fitment. For example suspenison changes or spacers to allow wheel to clear brake components.

Tires Listed May Be Of A Lower Load Rating Than Factory Specifications. If You Have A 3/4 Or 1 Ton Truck A 125Q Tire Rating Or More Is Recommended. By Purchasing This Tire You Assume All Liability For Use At Your Discretion.

Due to the everchanging design of vehicles & wheels we cannot guarantee fitment of certain center caps on vehicles older than 10 years of todays date. If you have an older truck or SUV with manual hubs or large rear hubs please contact us about fit. In certain instances center cap clearance can be achieved by using wheel spacers. Manual hub vehicles may need to cut center of cap out to access hubs. Center caps are not designed to cover manuel hub trucks or SUV's.

TIRE & WHEEL PACKAGE RETURNS & EXCHANGES

Mounted wheel and tire packages are non returnable. If Smooth Performance Offroad shipped it mounted & balanced to you, it is non returnable.

LIFTED VEHICLES

Smooth Performance Offroad is NOT liable for fitment issues related to a vehicle that has a modified ride height. We can only recommend fitment per application. Smooth Performance Offroad suggests to follow the tire/wheel sizes specified by the manufacturer of the lift kit on your vehicle.

STANDARD SHIPPING DAMAGE

Smooth Performance Offroad insures each package shipped. Please inspect your merchandise for damage when you receive your shipment. In the event that your merchandise is damaged, either refuse it or sign for it as damaged. Then notify us immediately. Please Note: Custom built Forged wheels will be repaired in most cases if they arrive damaged.

TRUCK FREIGHT SHIPPING DAMAGE

Wheel and tire packages ship truck freight on pallets. Every pallet is strapped and shrink wrapped. Please remove and inspect all pieces of the shipment prior to signing the delivery receipt. If the shipment is damaged please note this on the delivery receipt and then contact us about the shipment.

DEFECTIVE OR INCORRECT MERCHANDISE

In the event that you receive defective or incorrect merchandise, notify Smooth Performance Offroad immediately prior to mounting wheels to tires or any product to vehicle. We will work with you to get the product replaced in the most efficient manner possible. In the event that you have a defective product, please call us (224) 770-7681 & email us pictures of the issue Support@smoothperformanceoffroad.com

Defective replacement procedure will be: The customer pays for the replacement product, we ship it to you. You have the product swapped out with the replacement, if a wheel, put the defect wheel in the new replacement wheel box with the proper packaging inside box. We will arrange pick up of defective product, once this product is received back to us we will issue the refund for the replacement product sent to you.